Are you a training organisation, interested in making your content more discoverable, or looking to give your trainers more time for meaningful feedback? This conversation explores how companies are successfully tackling these 2 quite different, but common, challenges with AI. Working at the intersection of learning and technology, we share tried and tested, practical insights, looking at how we’re working with AI in two key areas:
1. Helping learners quickly find precisely what they need.
2. Supporting trainers with initial assessment reviews, so they can focus on what matters most, such as personalised guidance.
Dave: Our prospects and clients in the training sector seem to have 2 common challenges. For one, they're sitting on mountains of valuable content that's well managed, but vast. They're looking for smarter ways to help trainees navigate to exactly what they need.
Justin: Absolutely. That's where the opportunity lies - making content more accessible with a better user experience. Many training companies use clunky LMS systems that don't make it easy to break down content into flexible, reusable chunks. Their search capabilities are basic compared to what's possible with modern frameworks. Take Spicerack for example - if I'm looking for training, I might find a 20-hour course where only 20% is relevant. It's frustrating having to wade through everything just to find those few key video segments that would actually help.
Dave: And the alternative isn't great either - going to YouTube where you're swimming in unvetted content, never sure what to trust...
Justin: Right, and these companies have already invested in their training providers, so they’re often kind of locked in.
Dave: So they're paying for content that might not fit their needs, and the experience isn't great...
Justin: The solution isn't necessarily about increasing content consumption - it's about matching people with exactly what they need, when they need it. That leads to better outcomes and happier learners.
Dave: On the subject of better outcomes, we're also working on interesting advancements in assessment…
Justin: We are. AI tools can help with initial reviews of trainee work, giving trainers more time for meaningful, personalised feedback. Instead of spending hours on basic checking, they can focus on adding their expertise and understanding of each learner. We're exploring how to thoughtfully integrate these tools while keeping the human element central.
Dave: And these principles really extend beyond just training companies, don't they? The challenge of helping users find relevant content efficiently applies across industries...
Justin: Definitely. While the assessment aspect is particularly relevant for training and development, the content discovery challenges are universal. The key is finding the right balance - using technology to handle the heavy lifting, while preserving the crucial human elements that make training effective.
Dave: What about implementation? Senior stakeholders I’m talking to are interested, but sometimes cautious. They want to start small, but meaningfully.
Justin: That's exactly the right approach. Start with focused proof-of-concept work that shows clear value and can grow naturally. Most organisations already have these valuable content assets - they just need practical ways to make them more accessible and useful. It's a common misconception that these projects will be expensive and tricky to implement. We're finding clients are pleasantly surprised how quickly we can help them implement working solutions that add value.
