West Park Care
AI-Powered Health Care Application

Challenge

West Park Care, like many UK providers, has 100+ staff who make multiple home visits weekly. Caregivers must check notes and tasks before visits and update records after, but this data is spread across multiple systems, making mobile access difficult. This fragmentation hampers efficiency during busy workdays, and is a widespread challenge across the UK care industry, not just West Park.

Solution

We developed an AI-powered platform and mobile app that integrates with Birdie Health Care and other systems used by West Park Care.

User Experience & Analytical Intelligence

Provides visit schedules and briefings for caregivers

A chatbot answers questions on:

Medical history, care schedule and background for personalised care
West Park Care’s guidelines and policies

Multi-language support for non-native English speaking staff

Voice notes are transcribed and added to care records

Strict security / guardrails for PII, medical data and medication advice

Technical Implementation

RAG-based semantic search

Agentic system for parallel interrogation of record data

Automatic transcription and translation include TTS STT services

Native mobile application

Third-party platform integrations

Results

Metric	Before	After	Impact
Visit preparation time	8 mins	2 mins	↓ 75%
Average client visit satisfaction	6/10	8/10	↑ 33%
Visit note accuracy	5/10	7/10	↑ 40%
Average office intervention rate	5/10	2/10	↓ 60%

Strategic impact

Improved care quality

Clients consistently reported improved visit satisfaction

Improved caregiver confidence

Caregivers felt better enabled to carry out their duties

Rapid ROI

PoC application costs were repaid in 3 months of deployment

Continuous Improvement

AI accuracy improved from 78% to 94% over 6 months

Improved Outcomes

Client satisfaction increased by 20%, while reduced visit prep time boosted caregiver capacity and efficiency. Improved data recording has led to continuous improvements in follow-up visit care quality, ensuring better overall outcomes for clients.

Why our approach worked

Our AI-powered system enhances caregiver access to client information and history, improving satisfaction for both. A successful 3-month trial met all operational KPIs, validating its impact and paving the way for further feature development of app and platform.